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Below you can find some of the frequently asked questions from visitors to The Boma garden centre and our website regarding our delivery policy. 
If you have any additional questions, please get in touch with The Boma Team. We'd love to hear from you. 

What delivery options do you offer?

You can find all info about our delivery options via this page:

In which areas do you deliver?

You can find all info about the delivery area via this page:

Do you collect old garden furniture if you deliver a new set, after delivery?

Unfortunately we don't collect old furniture after delivery.

I live in a flat, do you deliver to my house door?

Our local delivery is Kerbside only. Our National delivery can be delivered to your front door, please note in your order where you want your products to be delivered

Can I track my order with a track & trace code?

Yes, once we ship your order, you will receive an email confirmation. This confirmation includes a DHL track your order link.

What are the shipping costs?

Shipping costs depend on the product and total transaction value. You can go to this page for more information:

Can I select a preferred day for delivery?

Yes, please let us know in your order when you would like your delivery

What happens if I'm not at home?

Our courier will try to deliver the package at a later moment again or, if that's not possible, drop it off at a logistics hub near your place. You can pick up the package yourself.

Can I pick up my order?

Yes, simply select the "I will pick up this order at your garden centre" option during the check out. We will notify you by email once your order is ready for collection.

How long does it take before I receive my order?

We usually ship products within 48 hours and the delivery can take up to 48 hours as well. So it should be with you within 2 to 4 days.

What courier service do you use for deliveries?

We use DHL for nationwide shipping and have our own delivery vans in the local area.

Do you ship to the United Kingdom?

Yes, we do ship most of our products on our webshop to the UK.

Do you ship to Ireland?

Boma ships non-plant and non-local delivery products to Northern Ireland. We are unable to ship to Ireland. 

Do you ship to Northern-Ireland?

Yes, we do ship most of our products on our webshop to Northern-Ireland.