Privacy Policy

Applicability

This privacy statement applies to the processing of personal data by or on behalf of The Boma Garden Centre, and covers the personal data of our customers and visitors to this website.

This statement does not apply to third-party websites or apps that The Boma Garden Centre may reference. We recommend that you consult the privacy policies of those third parties directly.

Identity of The Boma Garden Centre

The Boma Garden Centre is the data controller within the meaning of the Data Protection Act and, with effect from 25 May 2018, the General Data Protection Regulation. Our registered details are as follows:

How Do We Collect Personal Data?

The Boma Garden Centre may receive information from you in the following ways:

Directly from you

For example, when you enter into an agreement with us, contact us by email, telephone or in writing, place an order in our webshop, register for activities, use a customer card, or subscribe to our newsletter.

Through our own website

For the purposes of carrying out, improving and registering our services, we collect various information through our website, webshop and customer card, including through the use of cookies.

Through third parties

We may use the services of third parties acting on behalf of The Boma Garden Centre. This privacy statement also applies to data collected via these third parties when they act as processors for us. We are not responsible for data collection that does not take place on our behalf — please refer to the relevant third party’s own privacy policy in such cases.

What Personal Data Do We Collect?

The Boma Garden Centre may process the following personal data:

• Contact and account details, including name, address, telephone number, email address, date of birth, information about your home, garden and pets, personal preferences, social media accounts and any login details you provide.
• Payment and invoice details are not stored when you make an online payment via a third-party provider such as iDeal. If you provide this information to us directly in writing or by email, it may be stored.
• Website details — such as IP address, traffic and location data, and information about your use of our website, webshop, customer card and digital newsletters.
• Information submitted when applying for a job with us, such as your CV, covering letter and any related information.

For What Purposes Do We Collect Your Personal Data?

We use your personal data primarily to fulfil agreements made with you in the context of offering products and services, and for internal administration. More specifically, we collect personal data for the following purposes:

• To enter into, maintain and improve our contractual relationship with customers, and to improve our products and services.
• To comply with legal obligations.
• To analyse purchasing and visiting behaviour across our website, webshop and physical store.
• To provide personalised promotions, offers, tips and information by email and/or post.
• To provide purchase-related information such as user guides, usage tips, warranty certificates, purchase receipts and details of related products.
• To send birthday promotions to customers who have opted in.

The Boma Garden Centre may send newsletters by email. If you no longer wish to receive these, please use the unsubscribe link at the bottom of any newsletter. Personal data is not used for purposes other than those described above.

With Whom Do We Share Your Personal Data?

The Boma Garden Centre may share your personal data with affiliated companies, subcontractors (such as data processors) providing services on our behalf, suppliers, government agencies and other relevant business contacts.

We may also be required to disclose your details in order to comply with a statutory obligation or in response to a request from authorities.

The Boma Garden Centre has taken the necessary organisational and contractual measures to ensure that personal data is processed and protected in accordance with applicable legislation.

What Cookies Do We Use?

Our website uses cookies to save technical information. Cookies are small files placed on your device that allow us to track your activity on our website, including:

• The IP address of the visitor
• The date and time of the visit
• The URL of the referring site
• The pages visited on our website
• Information about the browser used (type, version, operating system, etc.)

We use this information to facilitate your visit and optimise the performance and user experience of the website. Below is an overview of the types of cookies used:

Functional Cookies

These cookies are necessary for the website to function properly. They are used to save user preferences, login data and to optimise the usability of the website.

Analytical Cookies

We use analytical cookies, including Google Analytics, to collect information about website usage — such as the number of visitors, pages viewed and duration of visits. This data is used to improve the website and tailor content to user needs. We have a processor agreement in place with Google ensuring that Analytics cookies are set in the most privacy-friendly way, and we have not granted Google permission to use data obtained through our site for other Google services.

Tracking or Advertising Cookies

Tracking cookies collect data about the internet behaviour of website users, enabling us to provide a more relevant and convenient experience on return visits — for example, by pre-filling forms or displaying ads that match your browsing profile.

Disabling Cookies

Most browsers accept cookies by default, but you can adjust your browser settings to refuse all cookies or to be notified when a cookie is being sent. Please note that some features and services on our website may not function correctly if cookies are disabled.

Social Media

Our website includes social media sharing buttons. The relevant social media platforms may place cookies via these buttons. We have no control over their use of data obtained in this way. The privacy policies and terms of the relevant platforms apply to any such data use.

How Long Do We Keep Your Data?

The Boma Garden Centre does not store your data longer than necessary for the fulfilment of agreements, and in any case no longer than 24 months after an agreement has been terminated — unless retention is required to comply with a statutory obligation.

Termination of an agreement in this context means the cancellation of a customer card or the unsubscribing from a newsletter. If you wish to have your data removed entirely, please submit a request as described below.

What Are Your Rights?

You have the right to request access to, correction of, or removal of your personal data held by The Boma Garden Centre. You may also object to the use of certain data. Please submit any such requests in writing to [email protected]. We will respond as quickly as possible and within four weeks.

Complaints about the use of your personal data may be directed to The Boma Garden Centre or to the relevant supervisory authority in the United Kingdom, the Information Commissioner’s Office (ICO).

How Do We Secure Your Personal Data?

The Boma Garden Centre takes data protection seriously and implements appropriate physical, administrative, organisational and technical measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification of personal data.

If you believe your data is not properly secured, or if you have concerns about possible misuse, please contact us at [email protected].

Changes to This Policy

We reserve the right to update this privacy policy at any time. Any changes will be reflected in this statement. We recommend that you check this page periodically to stay informed of any updates.

Questions, Comments or Complaints

If you have any questions, comments or complaints regarding this privacy statement or the way The Boma Garden Centre handles your personal data, please contact us at [email protected].