• BOMA DELIVERY & RETURNS

    BOMA DELIVERY & RETURNS

Today Open: 09:00 to 17:00

About Boma Webshop Delivery & Returns

Free National Shipping for Orders £75 and above*
Get another £20 Off when ordering £250+

* Not including Local Delivery Courier, N.Ireland, Highlands & Islands

 

 

Thank you for shopping with The Boma.
We aim to process and despatch your order as soon as we receive it.

With our extensive range of product types, we have several delivery methods, terms and prices for shipping the products you order, governed by your postcode.

Below are the relevant delivery terms for the products we list on our online store. However, if you still have questions, please email us at [email protected] or Tel: 020 7284 4999.

 

Click & Collect Orders

All products in stock on the webshop are available with Click & Collect.  However, some items are only available with collection from The Boma Garden Centre and do not have an alternative delivery option. These items we mark with an Icon on the product image and state on the product page.  
 

For items with a collection and delivery option that you wish to collect from the garden centre, check the box marked 'I will pick up this order at your garden centre' on the Checkout Page.

Please enter your telephone number and email address, then complete your order. The Boma customer service team aims to contact you to arrange collection within 48 hours of placing an order.

Once you place your order, the Boma Team needs to prepare your order for collection. Please do not arrive to collect your order until our customer service team has contacted you.
 

Dispatch & Delivery Orders

The Boma offers National and Local Delivery. Your delivery postcode will determine the cost and whether the items can be shipped nationally or only eligible for local delivery and will apply the relevant minimum shipping cost to your order.  

We dispatch orders for delivery between Monday and Thursday to minimise the time in transit. Most orders to the UK mainland (see Zone 1 below) we ship by courier with Tracked Next-day Delivery.

All webshop products that have a delivery option state the minimum delivery cost on the product page.

 

Checking the delivery charge

You can enter your postcode on the product page to check the delivery charge before adding the product to your basket.
 

After entering your postcode, the updated charge will appear below the postcode if the amount is more than the minimum charge for that product type.

 

Item Delivery Methods & Limitations
 

Due to size and weight, certain items are only available with Click & Collect or Local Delivery.
The product image shows a local delivery ribbon icon  The product page also states Local Delivery with the minimum local delivery cost.

For items with local delivery, we aim to contact you to arrange delivery within 5 working days, using our local delivery service.

When ordering items with different delivery methods and limitations relevant to your postcode, you will receive a notification on the Checkout Page below the postcode.
 

We cannot deliver all the selected products to this postcode. Please choose from the following options: 1. Use another postcode 2. Order the marked product separately with a permitted postcode 3. Select the order for collection at the checkout 4. Remove the marked products from the shopping cart.


Products with Permitted Postcodes and Different Shipping Methods

Where necessary, we may split deliveries for orders that the postcode permits but with products that have different delivery methods. You will receive an email notification for each product's delivery information when this happens.
 

Delivery Terms, Conditions & Costs

Please note, all delivery prices are inclusive of VAT.


National Delivery Zone 1
England, Wales & Scotland (excluding Highlands & Islands)

Tracked Next (Working-day) Delivery - £7.99 
For orders up to £74.99

 

Free National Shipping for Orders £75 and above*
Tracked Next (Working-day)

* Not including Local Delivery Courier, N.Ireland, Highlands & Islands

  • Tracked delivery, requiring a signature upon receipt
  • Fully tracked door to door with text or email notification updates
  • 1-hour time slot delivery notification, given on the day of delivery
  • 30-minute 'You're next' message from the driver
  • Orders placed by 10 am will be processed the same day
  • Dispatch days Monday – Thursday (Excluding garden centre & Bank holidays)
  • Delivery days Tuesday – Friday (Excluding Bank holidays)

 

National Delivery Zone 2
Highlands of Scotland and Northern Ireland

Tracked 2-4 (Working-days) Delivery - £17.99
 

  • Tracked delivery, requiring a signature upon receipt
  • Email or text notifications on the day of delivery
  • Orders placed by 10 am will be processed the same day
  • Dispatch days Monday – Thursday (Excluding garden centre & Bank holidays)
  • Delivery days Tuesday – Friday (Excluding Bank holidays)

 

National Delivery Zone 3
Islands of Scotland, The Isle of Man, Isle of Wight & Scilly and The Channel Islands

Tracked 3-4 (Working-days) Delivery - £19.99
 

  • Tracked 3-4 delivery, requiring a signature upon receipt
  • Email and Text notifications on the day of delivery
  • Prohibited items not eligible for this Zone: Plants, Seeds & Bulbs, Compost, Organic Products
  • Orders placed by 10 am will be processed the same day
  • Dispatch days Monday – Thursday (Excluding garden centre & Bank holidays)
  • Delivery days Tuesday – Friday (Excluding Bank holidays)

 

Gift Card Delivery
Royal Mail- £2.99

We can deliver Gift Vouchers to your address or a recipient's address. You can also order online and collect a gift voucher at the garden centre.

Gift Card Delivery is via a tracked Royal Mail Service. Please allow 3-5 working days for delivery.

When ordering a Gift Card you wish to ship to a recipient, check the box marked My delivery address is different from the invoice address, and fill in the recipient's address.

If you wish to add a message, you can enter a message in the Delivery Instructions, marked
Please enter a message or delivery instructions, which we will add to the gift card holder.

 

How you can track your parcel using our national delivery service

To track shipments, we send your order using a courier with a tracking service. You will receive status updates during the delivery process, including the parcel's location and route.

When we dispatch your order, you will receive an email with a linked tracking code and delivery information. (If you don't receive an email, please check your spam or junk email folders).
 

You can track the delivery through the link we provide in the email and receive email or text notifications.

The linked tracking service will provide the following delivery options:

  • Leave with a neighbour
  • Deliver to a local DHL service point for you to collect in person
  • Change the delivery date
  • Leave in a safe place

If, for some reason, you cannot find your email tracking notification, please get in touch with us by email at [email protected] or Tel: 020 728 44999

 

Local Delivery

Products only available through Local Delivery or Collection from the garden centre have an icon on the product image, with a statement on the product page.
Our local delivery is Kerbside only

 

Local Delivery Post Codes

We aim to contact you to arrange delivery within 5 working days after placing your order.
Our local delivery service operates Mon-Fri subject to available delivery slots.

Our local delivery service includes the postcodes and prices as follows:

£10.00  – NW5

£14.00 – NW1, NW3, N6, N7, N19

£18.00 – N1, N4, N5, N8, N10, NW6, NW8, W9 

£22.00 – N2, N16, N22, NW11, E8, W2   

£26.00 – WC1-WC2

£30 – W1, W8, SW1, SE1, EC1-4

If your London postcode is not listed above and you would like to purchase a product that is only available with local delivery, please email us at s[email protected]. We may still be able to help. 

Deliveries to a Concierge, Safe Space or Commercial Property

If your delivery location has a concierge or commercial property, please check that they accept perishable items before recommending this option as your safe space.

The Boma does not take responsibility for lost orders once we've delivered them to to your safe place. For orders left in a safe space or with a neighbour at the customer's request, the driver will take a photograph or a signature.


Enjoy shopping at The Boma. We wish you a pleasurable shopping experience.

 

The Boma Webshop Returns Policy

 

 

Thank you for shopping with The Boma. We pride ourselves on supplying our customers with the best quality plants and products. If you wish to return your order for any reason, our return policy provides our terms & conditions and instructions on making a return.   

 

Terms & Conditions for Making a Return

We strive to give you an enjoyable shopping experience and set out fair and clear instructions for returning products. When purchasing from our online shop, you agree to the terms we set out below.

Cancellation of Orders

If we have not dispatched the package, you may cancel your order and receive a refund, including the shipping costs.

 

Once we've dispatched an order, you may no longer make a cancellation. However, if you're at home at the time of delivery, you may refuse receipt of the order. But the returning cancelled shipment will incur a return sender fee. 

Once the courier has returned the order to the garden centre, we will refund your order value (not including shipping costs) and deduct the return shipping costs.

 

We cannot cancel orders you have asked to leave in a safe place.

 

Non-plant products must return in their original packaging and be fully intact. As such, non-plant products with open or damaged packaging are not eligible for return or a refund.

 

Please see our policy about damaged or defective products below.

 

Damaged or Defective Products

When you place an order from our webshop, we strive to ship your products in excellent condition. We check each product to assure quality before packing and photograph the product before dispatch. We use protective packaging to ensure transit does not damage your ordered products. 

By nature, plants are delicate living beings, each unique in colour and size. For this reason, plants may differ slightly from the image we provide in the webshop, which we provide as an indication only. 

 

However, if you receive a plant or product you think is in poor condition during unpacking, please contact us for help and advice, with the invoice number to hand.

We'll ask you to send us a photograph so we can give you the best advice. Please send the photo together with your invoice number and concerns regarding the shipment to [email protected]

As plants are delicate, sometimes a few leaves may fall off or turn yellow due to the lack of moisture and light during transit, and the earth may become loose. While this can be disappointing, it may not be detrimental to the long term health of the plant.

Our couriers photograph the package or ask for a signature to confirm receipt in good condition. However, we cannot be responsible for the parcel's state after the courier has left it in a safe place.

If you receive a package that looks damaged from the courier, please do not accept delivery.

 

Substitute Products

Sometimes we supply substitute products but will only do so with your permission when processing the order. These products are subject to the same return policy.

 

Returning Plants

Plants are perishable goods. If you wish to return plants for any reason, you can do so within 14 days of receipt of your order and receive a refund for the cost of the plant. 

As plants are living beings, please take care of the plant with appropriate light and water while in your possession, so it will return to us in the same condition we sent it to you. 

We will refund the cost of the plants returned provided that they are in no worse condition on their return than when they were dispatched to you

If you are unsure how to care for the plant you are returning while it's in your possession, please contact The Boma team for advice.

 

 

Returning Non-plants

If you wish to return non-plant products, including seeds and bulbs, you can do so within 30 days of receipt of your order and receive a refund for the cost of the product.

 

We are unable to refund shipping and return costs once we have dispatched the order.

 

Returning Partial Orders

If you wish to return some of the products from your order, you may do so according to the previous terms for plants and non-plant products.

We will issue a partial refund but not the shipping and return costs for the products you return.

 

Please see the instructions below on how to package and dispatch products you wish to return.

 

Returns for Orders Received by National Courier DHL

There are two options for returning products you received with DHL national delivery. 

* Return the item to the garden centre 

After you have contacted our customer service team by email with the invoice and item details, we will provide instructions for returning items to the garden centre. 

 

Return items via our DHL national courier with a printed label 

We will email you a 'Return Shipping Label'. You can print and attach the label to the parcel you are returning and take the labelled parcel to the DHL local collection point closest to your address for your convenience. It will avoid you from having to wait at home for a courier to arrive.

 

Return Fees for items shipped by National Courier

(Please note: the return shipping prices include handling fees.)

Zone1: England, Wales & Scotland (excluding Highlands & Islands) £9.99

Zone2: Highlands & Islands of Scotland £17.99

Zone3: The Isle of Man, Isle of Wight & Isles of Scilly £20.99

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Returns for Orders Received by Local Delivery

After contacting our customer service team to notify them of the return, you can bring the item to the garden centre.

Alternatively, we can arrange to collect the product with our Local delivery service. The return local delivery cost is the same as you received the order, which we will deduct from your refund. 

Instructions for Returning Products you Ordered

To make a return, please get in touch by email:
[email protected] or phone 020 7284 4999.

To expedite your return, please provide the following information:

 

  • The invoice number: You can find this in the email you received when placing the order.
  • The name of the product
  • A photograph (If damaged or defective)

 

How to Prepare Your Return

Please pack the product in its original packaging and include the invoice for our reference. We cannot accept plants that are not in their original pots.

Please use the shipping label we provide you by email and drop off the package at your nearest DHL collection point.

 

We cannot accept products sent by non-approved third party courier services.

 

It is in both our interests that you are delighted with your shopping experience and the products you have purchased. We are here to help. Please get in touch with our customer service team for advice regarding your order.

Once again, thank you for shopping with The Boma

Email: [email protected]

Tel: 020 7284 4999