Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please get in touch with us and we'll do our best to help.

Cancellation of orders

If your order has not yet been dispatched, you may cancel and receive a full refund including delivery costs. Once dispatched, cancellations are no longer possible. However, if you are present at the time of delivery, you may refuse the order — please note the return delivery cost will be deducted from your refund.

Damaged or defective products

We quality-check and photograph every order before dispatch. If you receive an item in poor condition, please contact us at [email protected] with your invoice number and a photograph and we'll advise accordingly.

Please note that plants are living things — minor leaf loss or loose soil during transit is normal and not necessarily harmful to the plant's long-term health. If you receive a visibly damaged delivery, please refuse it at the door.

Returning plants

Plants may be returned within 14 days of receipt. Please ensure the plant is properly cared for while in your possession — we will only refund plants returned in the same condition they were dispatched.

Returning non-plant products

Non-plant products, including seeds and bulbs, may be returned within 30 days of receipt. Items must be in their original condition as delivered.

How to arrange a return

Please contact us within the permitted return period by phone or email, with your invoice number and product name:

Once agreed, you have two options:

All items must be returned in their original condition as delivered.

Thank you for shopping with The Boma. We're always happy to help — please don't hesitate to get in touch.