Returns
Please see Boma's return policy via the following link: Return Policy
I want to return an item you delivered, do you pick it up at my home?
All our deliveries use a courier service. If you wish us to collect a return, you will need to pay for the return delivery cost. Alternatively, you are welcome to bring the return to the garden centre.
Do I get my money back if I return a product?
We give a full refund, excluding any delivery charges, if relevant.
Can I return a damaged product?
All our products are delivered by courier in new condition to ensure it arrives in excellent condition. Please contact us by email with photos of any item has not arrived in a satisfactory condition. We sometimes sell products such as pots with a small imperfection at a reduced price, agreed with the customer when placing an order. Especially reduced items because of damage, are not eligible for return, unless agreed beforehand with the garden centre customer service team by email.
Can I return a gift card?
No, it's not possible to return gift cards.
Who pays the costs for returning items?
If you have to ship an item back to our garden centre, you have to pay for any charges. Keep in mind that this can be expensive if you return large products.
Can I return plants or flowers?
Plants are perishable goods. If you wish to return plants for any reason, you can do so within 14 days of receipt of your order and receive a refund for the cost of the plant.
How long is the warranty on my purchase?
Due to the nature of garden and plant products, our products do not carry a warranty, unless stipulated by the manufacturer. However, if you are dissattisfied with any product, we are always available for advice and to help where we can. Please contact the garden centre if you have any questions at [email protected]